Gartner Ccaas Magic Quadrant 2024 Calendar. Gartner magic quadrant for contact center as a service (ccaas) 2023. As cloud contact center offers mature, organizations are starting to consolidate to a single ccaas provider for operations in multiple regions.

The 2024 gartner critical capabilities for ucaas report, which accompanies the magic quadrant report, also reveals that ringcentral is ranked #1 in three out of the six. We’re honored to announce that microsoft has, once again, been recognized as a leader in the 2024 gartner® magic quadrant™ for unified communications as a service.